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Copyright ©  2003, 2004, 2005, 2006, 2007 2008, 2009, 2010, 2011 , 2012 , 2013 , 2014 , 2015 Softcare Silicone UK Limited.

Softcare Silicone UK  provides this Internet site for your general information only. Softcare Silicone UK reserves the right to modify,  delete or supplement the content of this site at any time for any reason without notification to anyone.

Products shown on this site may not be available in all countries or may be known by a different name. Indications for use of products may vary from country to country. You should always check with your local health care professional or GP and read the package insert prior to use. Customer Service is sometimes available to help with product information or questions. The information provided here is not a substitute for medical care in any way. If you have or suspect you have a health problem, you should consult your health care professional or GP before using any of our products.

Softcare Silicone UK makes no representations, assurances or warranties as to the accuracy, availability or completeness of this site or its contents. Softcare Silicone UK shall not be liable for any injury resulting from your access to this site  or inability to access  this site, or from your reliance on any information provided at this site or damages .

The content of this site is  controlled or owned by Softcare Silicone UK and is protected under applicable copyright and trademark laws. You may download content only for non-commercial purposes or for your personal use , but no modifications or further reproduction of the content is permitted without the express prior written permission of Softcare Silicone UK. The content otherwise may not be  used in any way, or copied.

 This site is linked to other sites, Softcare Silicone UK does   have any responsibility for the content of such other sites or endorse them, and Softcare Silicone UK shall not be liable for any injury or damages  arising from the content of any other site.

Any communications  by email, Fax or post you send to this site or otherwise to Softcare Silicone UK are on a non-confidential basis.

Our Return Policy:

In accordance with Softcare Silicone UK Limited policy of offering outstanding customer service and  in addition to the Distance Selling Regulations, you can return any item within 30 days of receipt for a refund of that item and the post costs or to exchange it for a different size or colour.

Returning Items by Post

 

If you wish to return an item to us by post, please follow these simple step-by-step instructions:

Repackage the products securely and send the products together with :

- The reason for return

- The order  number

- Your e-mail address or telephone number

Instructions as what would your like us to do ?  refund or  exchange

 

 

Please return the item to this address:

Returns ,C/O Softcare Silicone UK Limited  ,24 Unit Factory Est ,Argyle St, Hull, HU3 1HD, UK.

 

 Please kindly note that all items returned must be in their original condition. All goods will be inspected on return.

The goods are your responsibility until they reach our Warehouse.

Softcare Silicone UK  understands that delivering your order on time and in good condition is the most important thing we have to do.

 

If something goes wrong  then fixing it quickly

 

 

 If your order is wrong or faulty     

Send us an email to , we’ll reply within 24 hours( working days),

send the right item out to you the next working day.

 

 If you want to change or return the item  

If you don’t like your purchase  or its not a suitable size , Send us an email to , and send it back to us within 30 days.

We will ship to you a different size or color, or process a refund within 48 hours of receiving your return.  

 

                        

Cancellation of Contract :

 

In addition to your statutory rights ( please see bellow),you can cancel your contract within 30 days of receipt , if you like to cancel your contract ,please contact our customer care team by email at and title the message :

cancellation of order number (  the order number)

Where  the contract was cancelled within 30 days of receipt , we will refund in full your payment . 

We also accept cancelled orders made  under the Distance Selling Regulations as follow:

How do I cancel my order under the distance selling regulations?

 Under the Consumer Protection Regulations 2013 you have the right to cancel your order within a period of 14 days. The period of 14 days begins on the day after the day you receive your goods. Please be aware that your right to cancel does not apply to certain goods that we sell, for example, items made to your order

In this case we will fully refund your payment ,however you will need to return the entire order at your cost if you have already received them.

 

If you decide to cancel your order with us, you must let us know in writing (email  ) quoting the order number.

  

 Nothing on this website effects  your statutory rights.

Note: please note that some pages on this website are under construction and are not complete

Your contract is with Softcare Silicone UK Limited  

 Softcare  Silicone UK Limited is  Registred in England and Wales, Registration Number : 4504338 , Registred office : 112 Scott Hall Road, Leeds, West Yorkshire , LS7 3JE , UK . Vat RegistrationNumber : 142470043 . 

All items sold on this website include Vat at the UK Vat Rate 

 


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